FAQ

HOW OLD DO YOU HAVE TO BE TO RENT A CAR?
The minimum age to rent vehicle is 21 years of age.
Mon, 25 Feb, 2019 at 4:32 PM
IS THERE AN ADDITIONAL DRIVER FEE?
There is no additional charge for additional driver however the driver must provide relevant documents such as driving license and identity card or passport...
Mon, 25 Feb, 2019 at 4:35 PM
METHODS OF PAYMENT GUIDELINES
Credit Cards: The credit card must be presented with available credit, in the renter’s name. The signature must match the name imprinted on the card. Debit ...
Mon, 25 Feb, 2019 at 4:37 PM
WHAT DO I NEED TO SHOW YOU WHEN RENTING A CAR?
Credit/charge card and/or purchase order or pre-paid voucher. You’ll also need your Passport or Identification card and driver’s licence.  If you are an over...
Mon, 25 Feb, 2019 at 4:38 PM
WHAT FUEL OPTIONS DO YOU OFFER?
•Renter to return the vehicle with a full tank of gas or pay National at the end of the rental for gas used but not replaced. •Price per gallon / liter will...
Mon, 25 Feb, 2019 at 4:39 PM
WHAT IS THE DRIVER’S LICENSE POLICY WHEN RENTING A VEHICLE WITH NATIONAL THAILAND?
Below are National’s driver’s license requirements: •In order to rent a National vehicle, a valid driver’s license from the customer’s country of residence i...
Mon, 25 Feb, 2019 at 4:40 PM
IS THERE A CANCELLATION FEE?
There is no cancellation fee for Pay on Arrival. However, in case of prepaid rental, cancelling 48 hours or more has been done before the rental day starts,...
Mon, 25 Feb, 2019 at 4:41 PM
HOW CAN I DO IF I WOULD LIKE TO EXTEND THE DATE FOR RENTAL?
You can extend the date for rental by informing details and agreement number through call center: +66 2 7228487 or email: reservation@nationalcarthailand.co...
Mon, 25 Feb, 2019 at 4:42 PM
Am I allowed to drive my rental car to other neighbour countries?
All locations do not allow renter to travel outside of Thailand.
Thu, 6 Jun, 2019 at 11:36 PM
Is there a fee to return the vehicle to a different location? (Renting a car one way)
National Car Rental does offer the flexibility for you to rent a vehicle at one location and return it to another one. Depending on the location and date: ...
Thu, 6 Jun, 2019 at 11:43 PM